New Phone Payment Option Eliminates Fee
Southern Rivers Energy is excited to announce a new payment option for members. The Integrated Voice Recording system takes payments using an automated system and the best part is, there is no fee. Previously, SRE charged a $3.95 processing fee when a customer service representative took payments verbally over the phone and keyed in the payment information by hand. The new system will access current member account information and accept credit card or e-check payments. This not only frees up customer services representatives to answer other account inquiries but provides more protection for sensitive account information.
This is another step Southern Rivers Energy is taking to make ensure the cooperative is Payment Card Industry (PCI) compliant. The credit card industry requires certain guidelines be followed to ensure that all payments are protected from a cyber-threat. Many businesses have made headlines recently for security breaches resulting in their members' data being hacked. This new automated system is just one more way SRE is looking out for its members.