To report an outage, please call 770-358-1383 or toll free 877-358-1383 and if a customer service representative is not available to help you right away, our automated system will record your information and send it directly to our call center.
In the event of an outage during severe weather, it is important for us to have your most current contact information in our system, especially the phone number to the phone you would normally use to report an outage.
For example, if you listed your primary phone number as your home phone but use your cell phone to report an outage, our automated system, which uses caller ID to tie your call back to your account and the location of the outage, would not be able to match your account with your cell phone number.
If you are unsure what number we have listed on your account, please call us at one of the numbers listed above and double check to make sure we have the most accurate information so that we can restore your power as efficiently as possible during an outage.
Your patience and cooperation during outages is always appreciated as our crews work around the clock, often in severe weather, to restore everyone's power as safely and efficiently as possible. Rest assured that office employees are also working hard monitoring all the incoming phone calls and dispatching crews to many different locations as quickly as possible.
We understand that it can be frustrating at times when you are unable to speak to a live person, but the automated system we have in place allows us to handle large volumes of phone calls and outage reports at once, which allows us to begin the restoration process more quickly and efficiently.