Before you call our office, check your home's breaker panel (and any outdoor disconnects) to make sure the outage is not being caused by a tripped breaker. Next, call your neighbors to see if their power is off. This will help you determine if the problem exists within your home, or on our system.
If you find the outage is on our side, please call our Outage Hotline at 1-866-244-4890. This dedicated outage line handles outage calls 24-hours a day, 7 days a week.
We must have your most current contact information in our system, especially the phone number of the phone you would normally use to report an outage. Our automated system uses caller ID to match your phone call to your account and the location of the outage. If we do not have the correct number listed as the primary phone, the system cannot identify the outage location.
Use the form below to notify Customer Service of any changes and a representative will contact you to verify.